Warranty

1) Statutory Warranty

  • Le Furniture Pty Ltd (ABN52 659 776 708) is responsible to provide the warranties as described in this document.
  • Under the Australia Consumer Law, customers are entitled for a replacement or a refund if the products are not in the acceptable quality and conditions.

2) Le Furniture Warranty

  • Clients are entitled to receive full replacement or compensation for any reasonable quality problem of the products. This refers to issues such as cracks, marks, chips or material defects
  • If the product fails to meet the quality requirement, the items can be either repaired or fully replaced.
  • Le Furniture provides a 1-year warranty for marble basins and furniture.
  • Natural Marble and Granite are materials created by nature which is the main reason for the distinguished look between each piece of stone. Marble and Granite are unique and rich in their own character. You may be able to feel the minor groove and other differences in the stone surface texture but it’s not considered a faulty product, instead, these are unique features and a part of the natural character of the stone. Natural fractures are commonly found in natural stone, they are not considered defects, but they may be filled with resin to create a smoother surface, this does not affect the quality of the stone product.

3) Who will be eligible to claim under this warranty?

  • The person who directly purchased the product from Le Furniture, not through any reseller or other distributors
  • In case if you purchase items from other reseller, the reseller will be responsible to lodge the claim directly to Le Furniture.

4) Warranty Exclusion

The warranty policy does not apply to any products if:
  • The client is not able to provide documentation for the purchase of product from Le Furniture Pty Ltd
  • Damage to the products caused by negligent during usage, abuse, mistreatment, improper use
  • Items are not installed by licensed plumber, electrician or someone who is qualified to do the work.

5) Warranty Claim Processing

When a customer lodges a valid claim and none of the warranty exclusion is applied. Le Furniture will process the claim and provide action set out below
  • Repair the product
  • Replace the relevant part of the product in the same specification. In case where the part of the product is no longer available, Le Furniture will use a similar part that is the closest match.

6) Consumer Responsibilities

  • Customer has responsibility to carefully check the condition of the product when received. This includes:
    • No damage to the product at the time of receiving the item
    • No sign of chips, marks or crack on the product
    • Customer is happy with their purchase after checking the conditions of the product
    • Installation of the product is performed by qualified people

7) Extra service fees:

  • Le Furniture will not be liable for any cost associated with the removal of faulty product or the installation of any replacement product or parts
  • Le Furniture will not be liable for any damage or cost associated with consequential damages or costs,
  • Le Furniture will not be liable to the Consumer for any loss, damage, injuries, actions, claims, costs or expenses arising out of the use of the product, including any loss or damage to furniture, floor coverings, walls, fixtures or any other reasonably foreseeable consequential loss of any kind caused by any defect in the products.

8) What to do if a fault is identified?

When a customer is aware of the fault existing on the product
  • If the product is not yet installed, keep the product as it is and do not install the product
  • If the product is already installed when the fault is found, stop using the product immediately and contact Le Furniture via the following details:

9) Proceed to make a claim

  • Customers should follow the format below if contacted by email or click on the link below to access the warranty site on Le Furniture’s website
    • Name and address
    • Name of the product and SKU barcode
    • A photo and description of the faulty product
    • Proof of purchase
    • Proof of installation by licensed tradespeople

10) Claim Process

  • If the product is not installed, it can be returned to the address listed above
  • If the product is already installed, stop using the product immediately and contact Le Furniture for further assistance

Email address: [email protected]