Faq

We recommend all the products should be installed by licensed tradespeople to ensure they are installed correctly. If you require further assistance, please contact us through [email protected]. We will answer your request as soon as possible.

Please visit our website. Under the warranty policy section, you will be able to access the inquiry form. Send us the photo of the received product along with the order number. Once we receive your request, our team will assist you as soon as possible.

A product purchased from Le Furniture will be fully refunded or exchanged with another product within 30 days if you change your mind on your purchase decision. You are eligible to receive the credit only if the product is returned between 30 days and 60 days after the purchase date. Please note, postage cost for returned product is at the customer’s expense. Click here to see our full return policy.

Please click here to access our inquiry form for return products. Once your inquiry is processed, a summary detail for returned product will be sent to you. Please make sure this is included in the parcel when you return the product. Inquiry form:

• Step 1: Read the terms and conditions
• Step 2: Fill in the details below
  • Name:
  • Email:
  • Mobile number:
  • Order name:
  • Order number:
• Step 3: Summary of your return details
  • If the item is over 22kg or 113 cm, you may have to organise your own courier to return the products as it does not meet the requirements of the Australia Post
  • If the item meets the Australian Post standard once, the payment is made. The return label will be sent to you.
• Step 4: Once your request has been submitted, a Return Summary will be sent to you. Please make sure this document is included in the return parcel.

Le Furniture does not provide exchange policy for change of mind return. Otherwise, please fill in the inquiry form here to lodge a return item.

Absolutely, you can lodge the return form for your item. Once it has been processed, we will send you the voucher. That’s the same value as your returned item. Please note: if it’s a discount item, the voucher will be the value after discount.

Le Furniture provides a 1 year warranty for natural products that includes marble basins and marble tables. Click here to access more information on the warranty policy.

Please fill out the form here for any warranty inquiry. Our team will assist you as soon as we receive your request. Please make sure you attach the photos of the item in your enquiry.

Yes, it can be installed outdoor. Marble is so resistant to heat because of how it is formed! Marble stone is made deep within the earth, out of volcanic and igneous activity.

Please visit our care guide for marble products here. We recommend you follow this guideline to increase the lifetime of the product.

Unfortunately, we are unable to change any order that has been placed. If you want to cancel any item, please email us through [email protected], our team will assist you as soon as possible.

Yes, you can, we can hold your order for up to one week. All items will be shipped to the provided address after one week. Please contact our team to arrange storage for your product.

>We accept Visa, Mastercard, Paypal and Afterpay

All vouchers are valid up to 3 years from the date of purchase

We don’t offer hold on any products in Le Furniture. Full payment is required if you want to secure the item.

We are working closely with our specialist team from Fujianm, China in designing and manufacturing Le Furniture’s products. Our products fully comply with the Australian standard and guidelines.

The shipping cost will be automatically calculated near the checkout of your products, depending on the location of your address and the weight of your products.